Term and Conditions

At Family Swim Shop, we’re dedicated to making your family swimwear shopping experience safe, secure, and simple. These terms are designed to protect both you and us, ensuring a positive experience for all our customers.

1.1 Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

1.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purpose or in violation of any laws
• Submit false or misleading information
• Infringe upon our intellectual property rights or the rights of others
• Use any automated means to access our site or collect any information
• Interfere with or disrupt the website or servers

2.1 Product Information

We strive to display our products as accurately as possible. However, please note:

• Colors may appear slightly different due to monitor settings
• All product measurements are approximate
• We reserve the right to modify product specifications without prior notice
• Products are subject to availability

2.2 Product Suitability

Our swimwear is designed for family use. You are responsible for:

• Selecting appropriate sizes using our sizing guides
• Considering the intended use and environment for our products
• Following care instructions to maintain product quality and safety

3.1 Order Process

Placing an order involves the following steps:

• Select products and add them to your cart
• Review your order and proceed to checkout
• Provide accurate shipping and billing information
• Select your preferred payment method
• Review and accept these Terms and Conditions
• Submit your order

Your order represents an offer to purchase products, which we accept when we send you an order confirmation email.

3.2 Pricing and Payment

All prices are shown in US dollars and exclude applicable taxes and shipping fees unless otherwise stated.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment information, you represent that you are authorized to use the payment method.

3.3 Order Acceptance

We reserve the right to:

• Refuse or cancel any order for any reason
• Limit or cancel quantities purchased per person, household, or order
• Verify identity before processing an order

If we cancel an order, we will attempt to notify you and refund any payments made.

4.1 Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

4.2 Shipping Methods

We offer two shipping options:

• Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
• Free Shipping
  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

These timeframes are estimates and may vary due to factors beyond our control.

4.3 International Orders

We ship globally excluding Asia and some remote areas. International customers are responsible for:

• Any customs duties, taxes, or import fees imposed by your country
• Complying with all import regulations in your country

These charges are not included in the product price or shipping cost.

4.4 Delivery Issues

You are responsible for:

• Providing accurate shipping address information
• Being available to accept delivery or making alternative arrangements
• Inspecting products upon delivery and reporting any visible damage immediately

5.1 Return Policy

We want you to be completely satisfied with your purchase. Our return policy includes:

• Return Window: 15 days from the date of delivery
• Condition: Items must be unworn, unwashed, and in original packaging with tags attached
• Proof of Purchase: Original order number or receipt required

5.2 Hygiene Considerations

For hygiene reasons, we cannot accept returns or exchanges on swimwear that has been:

• Worn
• Tried on without appropriate undergarments
• Had tags removed

This policy helps ensure all our customers receive products that meet our quality and hygiene standards.

5.3 Return Process

To initiate a return or exchange:

1. Email our customer service team at [email protected] within 15 days of delivery
2. Include your order number, product details, and reason for return
3. Wait for approval and instructions from our team
4. Ship the items to: Family Swim Shop Returns, 2088 Mulberry Lane, Oklahoma City, OK 73101 USA

You are responsible for return shipping costs. We recommend using a tracked shipping service.

5.4 Refunds

After we receive and inspect your returned items:

• Refunds are processed within 3-5 business days
• Refunds are issued to your original payment method
• Original shipping fees are non-refundable

5.5 International Returns

For customers outside the United States:

• You are responsible for any customs duties, taxes, or shipping costs associated with returns
• Please mark the package as “Returned Goods” to avoid additional customs charges
• Original shipping fees cannot be refunded for international orders

All content on this website, including text, graphics, logos, images, and software, is the property of Family Swim Shop or our content suppliers and is protected by international copyright laws.

You may not:

• Republish, reproduce, or distribute content from this website without express written permission
• Use our trademarks or logos without prior consent
• Use any automated systems to extract data from our website

You may download or print content for personal, non-commercial use only, provided you keep all copyright notices intact.

Family Swim Shop strives to provide accurate information and quality products. However, to the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products
• Our total liability for any claim related to your use of our website or products is limited to the amount you paid for the products
• We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control

This limitation of liability does not affect any legal rights that cannot be excluded or limited under applicable law.

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

These Terms and Conditions are governed by the laws of the State of Oklahoma, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in Oklahoma City, Oklahoma.

Thank you for taking the time to review our Terms and Conditions. We appreciate your trust in Family Swim Shop and look forward to serving your family’s swimwear needs.