At Family Swim Shop, we want you and your family to be completely happy with your swimwear purchase. If for any reason you’re not satisfied, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy Basics

  • Return Window: 15 days from the date of delivery
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached
  • Proof of Purchase: Original order number or receipt required
Please Note: For hygiene reasons, we cannot accept returns or exchanges on swimwear that has been worn, tried on without appropriate undergarments, or had tags removed. This policy helps ensure all our customers receive products that meet our quality and hygiene standards.

How to Return or Exchange an Item

Step 1: Submit Your Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Family Swim Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]

Name: [Your full name]

Product(s) to return: [Product name(s) and quantity]

Reason for return/exchange: [Please specify]

For exchanges: Desired replacement: [Product name and size]

I confirm that the item(s) are unworn, unwashed, and in their original packaging with tags attached.

Thank you,

[Your Name]

Step 2: Wait for Approval

Our team will respond within 2 business days with authorization and instructions for your return.

Step 3: Ship Your Return

Once approved, package your items securely and ship to:

Family Swim Shop Returns
2088 Mulberry Lane
Oklahoma City, OK 73101
USA

Please include your order number inside the package. We recommend using a tracked shipping service as you are responsible for return shipping costs.

Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable

For exchanges, we will ship your replacement item once we receive and process your return. Standard shipping charges apply for replacement shipments unless the exchange is due to our error.

International Returns

For our customers outside the United States:

  • You are responsible for any customs duties, taxes, or shipping costs associated with returns
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Original shipping fees cannot be refunded for international orders
Friendly Reminder: Before returning, please double-check that items are in their original condition with tags attached. This ensures we can process your return quickly and issue your refund or exchange promptly.

If you have any questions about our returns process, don’t hesitate to contact us at [email protected]. Our customer service team is happy to help make your Family Swim Shop experience perfect!

Thank you for shopping with Family Swim Shop – where we make family swimwear shopping safe, secure, and simple!