FAQ

What types of swimwear do you offer?

We specialize in swimwear for the whole family! Our collection includes options for boys, girls, men, and women, ensuring everyone can find their perfect fit for making memories in the water.

How do I choose the right size?

We provide detailed size charts for all our products to help you find the perfect fit. Please refer to the specific product page for measurements and sizing recommendations.

How long does it take to process my order?

We process orders within 1-2 business days. During peak seasons (like summer months), processing may take slightly longer, but we’ll always keep you informed of any delays.

What shipping options do you offer?

We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Do you ship internationally?

Yes! We’re proud to ship worldwide, excluding Asia and some remote areas. Please check our excluded regions list at checkout. Note that any customs or import duties are the responsibility of the recipient.

How can I track my order?

Once your order is dispatched, we’ll send you a confirmation email with your tracking number. You can use this to follow your swimwear’s journey right to your doorstep!

What is your return policy?

We offer a 15-day return policy from the date of receipt. If your swimwear doesn’t meet your expectations, please visit our Returns & Exchanges page for full details on how to initiate a return.

What if my swimwear arrives damaged or defective?

We stand behind our products and want you to be completely satisfied. If your item arrives damaged or defective, please contact us immediately at [email protected], and we’ll make it right.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Do I need to create an account to place an order?

While creating an account allows for faster checkout and order tracking, you can also check out as a guest if you prefer.

How can I contact customer service?

Our friendly customer service team is always here to help! You can reach us at [email protected] for any questions about shipping times, tracking your order, or delivery to your specific location.

What is your physical address?

Family Swim Shop is located at 2088 Mulberry Lane, Oklahoma City, US 73101.