At Family Swim Shop, we understand that once you’ve found the perfect swimwear for your family, you’re eager to start making memories in the water. That’s why we’re committed to getting your order to you as quickly and efficiently as possible, no matter where you are in the world.
Quick Summary: We process orders in 1-2 business days. Choose between our reliable Standard Shipping (10-15 days with DHL/FedEx) or Free Shipping (15-25 days with EMS for orders over $50).
Our Shipping Options
We offer two convenient shipping methods to suit your needs and budget:
| Shipping Method | Carrier | Delivery Time | Cost | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after dispatch | $12.95 | Faster delivery for those eager to get swimming |
| Free Shipping | EMS | 15-25 business days after dispatch | FREE on orders over $50 | Budget-conscious shoppers who don’t mind waiting a bit longer |
Order Processing
After you place your order, our team springs into action! We carefully pick, pack, and prepare your swimwear for its journey to you. Please allow 1-2 business days for order processing before your item is dispatched. During peak seasons (like summer months), processing may take slightly longer, but we’ll always keep you informed.
International Delivery
We’re proud to ship worldwide (excluding Asia and some remote areas – please check our full list of excluded regions at checkout). Our partnerships with global carriers like DHL, FedEx, and EMS ensure that your swimwear arrives safely and efficiently, whether you’re planning a beach vacation in Australia, a pool party in Canada, or a sailing adventure in Europe.
Note: Please be aware that any customs or import duties are the responsibility of the recipient. These fees are not included in the product price or shipping cost.
Tracking Your Order
Once your order is dispatched, we’ll send you a confirmation email with your tracking number. You can use this to follow your swimwear’s journey right to your doorstep! We know how exciting it is to anticipate the arrival of your new swimwear, so we make sure you’re kept in the loop every step of the way.
What If Something Isn’t Right?
We stand behind our products and want you to be completely satisfied. If for any reason your swimwear doesn’t meet your expectations, we offer a 15-day return policy from the date of receipt. Please visit our Returns & Exchanges page for full details.
Have Questions About Delivery?
Our friendly customer service team is always here to help! If you have any questions about shipping times, tracking your order, or delivery to your specific location, don’t hesitate to reach out to us at [email protected].
Thank you for choosing Family Swim Shop for your family’s aquatic adventures. We can’t wait to see you making waves in your new swimwear!
Happy swimming!
The Family Swim Shop Team